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Conflict Test 120 questions with answers

Content: конфликтология тест.rar (49.14 KB )
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Description

  • Task 1.


  • Question 1. What is the conflict leads to a decrease in personal satisfaction, group cooperation, the efficiency of the organization?


  • 1) functional;


  • 2) interpersonal;


  • 3) group;


  • 4) dysfunctional;


  • 5) personality.


  • Question 2. What is the conflict?


  • 1) is a special type of interaction of social forces in which the actions of one hand, faced with opposition from the other, make it impossible for the realization of its goals and interests;


  • 2) is a special kind of impact on the head of a slave;


  • 3) this massive clash of workers due to their dissatisfaction over the delay in payment of wages;


  • 4) This special measure exposure of workers who do not perform the work assigned to them;


  • 5) the science of the ability to control the workplace.


  • Question 3. What is the stage of the conflict for some external event actuates the conflicting parties?


  • 1) conflict;


  • 2) Provisional;


  • 3) the resolution of the conflict;


  • 4) pre-conflict;


  • 5) post-conflict.


  • Question 4: What happens at a post-conflict stage?


  • 1) finding ways to complete resolution of the conflict;


  • 2) accumulation and sharpening of contradictions in the system of interpersonal and group relations in force appeared divergence of interests, values \u200b\u200band attitudes of the subjects of conflict interaction;


  • 3) conflict of interest at this stage takes the form of sharp differences that individuals and social groups not only seek a settlement, but in every way aggravates;


  • 4) Efforts for the final elimination of conflicts of interests, goals, objectives, eliminated social and psychological tensions and cease any struggle;


  • 5) some external event actuates the conflicting parties.


  • Question 5. What happens if after selecting forms of interaction going on avoiding interaction of one of the parties?


  • 1) the potential conflict;


  • 2) open conflict;


  • 3) the absence of conflict;


  • 4) Development of a compromise;


  • 5) closed the conflict.


  • Task 2.




  • Question 1: What are the causes of interpersonal conflicts?


  • 1) the shortcomings related to the organization of labor, regulation, use of moral and material incentives;


  • 2) difficulties and tensions associated with interpersonal relationships within the team;


  • 3) defects in the field of management, recruitment and placement of personnel in accordance with the qualifications and psychological characteristics;


  • 4) the wrong style of leadership;


  • 5) all of the above.


  • Question 2. What can not be the cause of the conflict?


  • 1) the sharpness and brutality in dealing with subordinates;


  • 2) a false understanding of the unity of command and administration;


  • 3) Head of principle;


  • 4) callousness and indifference to the needs of subordinates;


  • 5) psychological compatibility.


  • Question 3. What helps to prevent conflict situations?


  • 1) openness and simplicity of the head;


  • 2) the ability to notice the positive and negative reactions to their behavior;


  • 3) a sober assessment of their abilities and achievements;


  • 4) the content of paragraphs 1.2;


  • 5) the content of paragraphs 2.3.


  • Question 4: What is conflict prevention?


  • 1) medical research among subordinates;


  • 2) the employee´s supervisor timely assistance in its work;


  • 3) timely implementation of measures to limit the likelihood of conflict and the regulation of its development in a given direction;


  • 4) pre-planned event for the introduction of new work rules and new conditions in the workplace;


  • 5) Training of an employee who is moving up the career ladder.


  • Question 5: What should be taken into account in the selection of measures to overcome the conflict?


  • 1) The economic situation in the country;


  • 2) the interests of the Parties to the confro

Additional information

  • Question 2. To what species the conflict, which involves persons who are subordinate to one another?


  • 1) interpersonal;


  • 2) mixed;


  • 3) Vertical;


  • 4) horizontal;


  • 5) emotional.


  • Question 3. Have any of three factors involves a process of communication?


  • 1) disagreement agreement interest;


  • 2) perception, emotion, exchange of information;


  • 3) consensus, simplicity, sincerity;


  • 4) curiosity, resourcefulness, an exchange of views;


  • 5) dependence, humility, experience.


  • Question 4: What factors depends on the constructive resolution of the conflict?


  • 1) openness and effective communication;


  • 2) the adequacy of the perception of the conflict;


  • 3) the creation of an atmosphere of mutual trust and cooperation;


  • 4) commitment to a comprehensive discussion of issues;


  • 5) all of the above.


  • Question 5. What type of conflict may generate subjective reasons?


  • 1) destructive;


  • 2) design;


  • 3) business;


  • 4) Vertical;


  • 5) horizontal.


  • Task 4.




  • Question 1: What kind of conflict if it is related to the official activities of the person?


  • 1) Vertical;


  • 2) symmetrical;


  • 3) personality;


  • 4) mixed;


  • 5) business.


  • Question 2. What type of a person belongs, characterized excessive insistence, mistrust, suspicion, pettiness?


  • 1) uncontrollable;


  • 2) visualization;


  • 3) a high-precision;


  • 4) rigid;


  • 5) targeted conflict.


  • Question 3. In what appears poslekonflikt?


  • 1) in full satisfaction of the conflicting sides;


  • 2) in a negative behavior or feeling of dissatisfaction after the conflict is resolved;


  • 3) too much attention to the problems of the head of the conflicting parties;


  • 4) post-conflict lull in the team;


  • 5) A continuous flow of conflict.


  • Question 4: What are the main types of conflicts in the firm.


  • 1) intrapersonal;


  • 2) intergroup;


  • 3) between the individual and the group;


  • 4) interpersonal;


  • 5) all of the above.


  • Question 5. What types of conflict are social?

  • 1) Inter-State;

  • 2) ethnic, inter-ethnic;

  • 3) technical, business;

  • 4) the content of paragraphs 1, 2;

  • 5) the content of paragraphs 1 and 3.

  • Task 5.

  • Question 1: What does the Conflict?

  • 1) the search for new types of conflicts;

  • 2) the search for answers to the question that there is a conflict in the various spheres of life;

  • 3) The search for answers to the question of how to make the resolution of conflict relations brought harm to both parties;

  • 4) Search the socio-psychological, economic or other relations of subjects;

  • 5) all of the above.

  • Question 2. Who or what is the object of the conflict?

  • 1) what causes the opposition parties is the basis of their dispute;

  • 2) those who dispute the opinions, interests and goals of each other;

  • 3) those who are in conflict;

  • 4) individuals, social groups;

  • 5) organization.

  • Question 3. What is the purpose of the expert method?

  • 1) The consultant guides the process;

  • 2) to solve a problem already formulated by the organization;

  • 3) consultant trying to teach the client to develop his intuition and the ability to understand and solve problems;

  • 4) clarify what results are expected from each employee and department;

  • 5) consultants trying to manage change through achievable specific procedures and their definitions, together with the client.

  • Question 4: What kind of management behavior in dealing with the conflict.

  • Question 5. What is not included in such a way to resolve the conflict as cooperation?


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10.06.2018 13:04:13
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