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Computers
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Software Development
/ Practical Guide for Business Process Reengineering. Book Michael Robson and Philip Ullah
Description
- EBook Format: Microsoft Word 2000. The book contains 148 pages.
- Table of contents
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- Preface to the Russian edition 2
- Foreword 3
- Chapter 1. Introduction to business process reengineering 4
- Roots BPO 5
- Why do I need to implement BPR? 6
- What is a BPO? 7
- In what situations is suitable BPO? 10
- Chapter 2: Managing by processes 13
- Problems of functional management 14
- Business Processes 16
- The boundaries of processes 18
- The main and auxiliary processes 19
- Benefits of Process Control 19
- Process control in practice 21
- Cross-functional problem-solving 21
- Description and process management 21
- Process structure 23
- Chapter 3. Overview of business process reengineering 28
- So what is a BPO? 28
- Do we really need a BPO? 31
- How do you solve human problems? 32
- What could go wrong? 34
- The probability of success equal to the probability of BPO 36
- When should I start? 36
- How do you start? 36
- How do you choose to process reengineering? 36
- What resources are required to conduct BPR project? 37
- How long does the BPO project? 38
- Chapter 4. Requirements for Success 39
- The role of senior managers 39
- Understanding the BPO space, among other initiatives 41
- Communication with the staff. 43
- Develop policies to reduce the number of jobs 44
- The constant need to manage change 47
- Chapter 5. Roles and Resources 49
- Owner of 49
- Choosing the owner of 51
- Team leader 53
- Selection of team leader 53
- Communicator 55
- Choosing an assistant communicator 56
- An external consultant 58
- Selection of the consultant 59
- Coordinator 60
- Choosing the coordinator 60
- Team members 61
- Selection of team members 61
- Resources for projects of reengineering business processes 63
- Chapter 6. Creating the structure of business process reengineering 65
- Chapter 7. Understanding the process 76
- The boundaries of processes 77
- Customer requirements 79
- Measuring the current process 81
- The development of a new vision of 84
- Formulate a positive vision 86
- Affirm proof 86
- Description of context 86
- Find out how the vision will be understood and supported by those who will reach his 87
- Make sure that the vision of environmentally friendly 87
- Chapter 8. Creating a process map 88
- Structural analysis of the processes 88
- Driving an environment of 89
- Charts information flows 90
- Isolation Levels information flows 91
- Recommendations for the use of SPA 93
- Schemes of algorithms 95
- Maximizing the use of SPA 98
- Chapter 9. Tools 102
- The role of creativity in the process of re-engineering 102
- Factors helpers 106
- The role of information technology 106
- Electronic Data Interchange 107
- Expert Systems 108
- Network 108
- Decision Support Systems 109
- Factors related to the management staff 110
- Autonomous work groups 110
- Lifetime employment 111
- Career Planning