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Practical Guide for Business Process Reengineering. Book Michael Robson and Philip Ullah

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Description

  • EBook Format: Microsoft Word 2000. The book contains 148 pages.

  • Table of contents

  • ---------------

  • Preface to the Russian edition 2

  • Foreword 3

  • Chapter 1. Introduction to business process reengineering 4

  • Roots BPO 5

  • Why do I need to implement BPR? 6

  • What is a BPO? 7

  • In what situations is suitable BPO? 10

  • Chapter 2: Managing by processes 13

  • Problems of functional management 14

  • Business Processes 16

  • The boundaries of processes 18

  • The main and auxiliary processes 19

  • Benefits of Process Control 19

  • Process control in practice 21

  • Cross-functional problem-solving 21

  • Description and process management 21

  • Process structure 23

  • Chapter 3. Overview of business process reengineering 28

  • So what is a BPO? 28

  • Do we really need a BPO? 31

  • How do you solve human problems? 32

  • What could go wrong? 34

  • The probability of success equal to the probability of BPO 36

  • When should I start? 36

  • How do you start? 36

  • How do you choose to process reengineering? 36

  • What resources are required to conduct BPR project? 37

  • How long does the BPO project? 38

  • Chapter 4. Requirements for Success 39

  • The role of senior managers 39

  • Understanding the BPO space, among other initiatives 41

  • Communication with the staff. 43

  • Develop policies to reduce the number of jobs 44

  • The constant need to manage change 47

  • Chapter 5. Roles and Resources 49

  • Owner of 49

  • Choosing the owner of 51

  • Team leader 53

  • Selection of team leader 53

  • Communicator 55

  • Choosing an assistant communicator 56

  • An external consultant 58

  • Selection of the consultant 59

  • Coordinator 60

  • Choosing the coordinator 60

  • Team members 61

  • Selection of team members 61

  • Resources for projects of reengineering business processes 63

  • Chapter 6. Creating the structure of business process reengineering 65

  • Chapter 7. Understanding the process 76

  • The boundaries of processes 77

  • Customer requirements 79

  • Measuring the current process 81

  • The development of a new vision of 84

  • Formulate a positive vision 86

  • Affirm proof 86

  • Description of context 86

  • Find out how the vision will be understood and supported by those who will reach his 87

  • Make sure that the vision of environmentally friendly 87

  • Chapter 8. Creating a process map 88

  • Structural analysis of the processes 88

  • Driving an environment of 89

  • Charts information flows 90

  • Isolation Levels information flows 91

  • Recommendations for the use of SPA 93

  • Schemes of algorithms 95

  • Maximizing the use of SPA 98

  • Chapter 9. Tools 102

  • The role of creativity in the process of re-engineering 102

  • Factors helpers 106

  • The role of information technology 106

  • Electronic Data Interchange 107

  • Expert Systems 108

  • Network 108

  • Decision Support Systems 109

  • Factors related to the management staff 110

  • Autonomous work groups 110

  • Lifetime employment 111

  • Career Planning

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