Practical Guide for Business Process Reengineering. Book Michael Robson and Philip Ullah

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  • EBook Format: Microsoft Word 2000. The book contains 148 pages.
  • Table of contents
  • ---------------
  • Preface to the Russian edition 2
  • Foreword 3
  • Chapter 1. Introduction to business process reengineering 4
  • Roots BPO 5
  • Why do I need to implement BPR? 6
  • What is a BPO? 7
  • In what situations is suitable BPO? 10
  • Chapter 2: Managing by processes 13
  • Problems of functional management 14
  • Business Processes 16
  • The boundaries of processes 18
  • The main and auxiliary processes 19
  • Benefits of Process Control 19
  • Process control in practice 21
  • Cross-functional problem-solving 21
  • Description and process management 21
  • Process structure 23
  • Chapter 3. Overview of business process reengineering 28
  • So what is a BPO? 28
  • Do we really need a BPO? 31
  • How do you solve human problems? 32
  • What could go wrong? 34
  • The probability of success equal to the probability of BPO 36
  • When should I start? 36
  • How do you start? 36
  • How do you choose to process reengineering? 36
  • What resources are required to conduct BPR project? 37
  • How long does the BPO project? 38
  • Chapter 4. Requirements for Success 39
  • The role of senior managers 39
  • Understanding the BPO space, among other initiatives 41
  • Communication with the staff. 43
  • Develop policies to reduce the number of jobs 44
  • The constant need to manage change 47
  • Chapter 5. Roles and Resources 49
  • Owner of 49
  • Choosing the owner of 51
  • Team leader 53
  • Selection of team leader 53
  • Communicator 55
  • Choosing an assistant communicator 56
  • An external consultant 58
  • Selection of the consultant 59
  • Coordinator 60
  • Choosing the coordinator 60
  • Team members 61
  • Selection of team members 61
  • Resources for projects of reengineering business processes 63
  • Chapter 6. Creating the structure of business process reengineering 65
  • Chapter 7. Understanding the process 76
  • The boundaries of processes 77
  • Customer requirements 79
  • Measuring the current process 81
  • The development of a new vision of 84
  • Formulate a positive vision 86
  • Affirm proof 86
  • Description of context 86
  • Find out how the vision will be understood and supported by those who will reach his 87
  • Make sure that the vision of environmentally friendly 87
  • Chapter 8. Creating a process map 88
  • Structural analysis of the processes 88
  • Driving an environment of 89
  • Charts information flows 90
  • Isolation Levels information flows 91
  • Recommendations for the use of SPA 93
  • Schemes of algorithms 95
  • Maximizing the use of SPA 98
  • Chapter 9. Tools 102
  • The role of creativity in the process of re-engineering 102
  • Factors helpers 106
  • The role of information technology 106
  • Electronic Data Interchange 107
  • Expert Systems 108
  • Network 108
  • Decision Support Systems 109
  • Factors related to the management staff 110
  • Autonomous work groups 110
  • Lifetime employment 111
  • Career Planning
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